Managing Online Reviews Without Panic – EtOH Academy

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Overview

A 1-hour, hands-on course to stop dreading online reviews and start handling them calmly. You will learn how to read reviews without taking them personally, answer both positive and negative comments with ready-to-adapt templates, and set up a simple internal routine so reviews are no longer a source of constant stress.

By

Audrey Sousa Chaillet

Share

Managing Online Reviews Without Panic

Category:

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E-Commerce & DTC

Marketing & Communication

0

0

Enrollments

Level

Beginner

Time to Complete:

1 hour 0 minute

Lessons:

10

Certificate:

Yes

One-time for 1 person

19,00 €

Overview

A 1-hour, hands-on course to stop dreading online reviews and start handling them calmly. You will learn how to read reviews without taking them personally, answer both positive and negative comments with ready-to-adapt templates, and set up a simple internal routine so reviews are no longer a source of constant stress.

What You’ll Learn?

By the end of this course, you will be able to:

Spot the main types of online reviews: positive, mixed, negative, unfair, aggressive.

Understand how reviews on Google, Facebook, Tripadvisor, Vivino and others influence visits and sales.

Choose a suitable tone depending on the platform and type of review.

Use response templates for positive, mixed, and negative reviews while keeping your own house style.

Decide when to reply publicly, when to move the discussion to a private channel, and when to stop feeding conflict.

Put in place a simple internal process so reviews are checked and handled regularly instead of by accident.

Requirements

You should already have at least one place where reviews appear (Google Business Profile, Facebook page, booking platform, Vivino, etc.).

You need access to the accounts or business profiles so you can reply.

For best results, print or download the canvas, explanation sheet, checklist, templates, and internal procedure sheet before starting.

Ideally, bring a few real reviews from your own activity (screenshots or copies) to work on during the course.

Syllabus Overview

10

Lessons

0

Quizzes

0

Tasks

0

Resources

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Lesson 0.1 – How to use this course

Lesson 0.2 – Downloads and course materials

Step 1: Understand reviews and stay calm

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Lesson 1.1 – Video 1: Understanding online reviews and staying calm

Guided Activity 1 – Classify your reviews

Step 2: Reply with templates that fit your voice

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Lesson 2.1 – Video 2: Answering positive and negative reviews with templates

Guided Activity 2 – Build your response library

Step 3: Create your mini review procedure

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Lesson 3.1 – Video 3: Setting up your review management procedure

Guided Activity 3 – Write and share your internal procedure

Recap podcast and final assessment

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Lesson 4.1 – Recap podcast: From panic to process

Lesson 4.2 – Final quiz (10 questions)

Material Includes

3 short video lessons.

1 recap podcast (5–7 minutes).

1 A4 explanation sheet (PDF).

1 “Online Reviews Management” canvas (PDF).

1 “Before You Click Publish” checklist (PDF).

1 “Mini Internal Procedure” sheet (A4 PDF).

PDF library of sample responses for positive, mixed, negative, and aggressive reviews.

1 final quiz (10 questions).

Instructor(s)

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Audrey Sousa Chaillet

Profile

Learner Reviews

0 review

0

(Average)

5

0 review

4

0 review

3

0 review

2

0 review

1

0 review

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Audrey Sousa Chaillet

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Digital Transformation

Marketing & Communication

On Sale

Build the Foundations of Your Winery’s Digital Communication

By

Audrey Sousa Chaillet

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Digital Transformation

Marketing & Communication

On Sale

Instagram for Wineries, Cellars and Distilleries

By

Audrey Sousa Chaillet

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Digital Transformation

Marketing & Communication